User permissions issue

Incident Report for Betterview

Resolved

This incident has been resolved.

Posted Sep 09, 2021 - 00:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 09, 2021 - 00:23 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 08, 2021 - 22:23 UTC

Investigating

We are investigating an issue that may cause some users to be unable to perform various actions in the system. Users may receive access denied messages when performing normal operations.

Posted Sep 08, 2021 - 22:10 UTC

This incident affected: Web (Tower Client Portal).