All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web Operational
90 days ago
99.96 % uptime
Today
Tower Client Portal ? Operational
90 days ago
99.94 % uptime
Today
One-Off Orders ? Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Insights API ? Operational
90 days ago
99.98 % uptime
Today
Processing Engine Operational
90 days ago
100.0 % uptime
Today
Imagery Services ? Operational
90 days ago
100.0 % uptime
Today
ML Engine ? Operational
90 days ago
100.0 % uptime
Today
Batch Ordering ? Operational
90 days ago
100.0 % uptime
Today
Backend Operational
90 days ago
100.0 % uptime
Today
Databases ? Operational
90 days ago
100.0 % uptime
Today
Caches ? Operational
90 days ago
100.0 % uptime
Today
Message Bus ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Storage Operational
AWS rds-us-west-1 Operational
AWS s3-us-west-1 Operational
AWS s3-us-west-2 Operational
AWS s3-us-east-2 Operational
Auth0 Authentication API Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
DNSimple Name Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Intermittent Connection Issues to tower.betterview.com
Resolved - The pattern of activity in our systems that was causing the connection issues has been seen a number of times since rolling out the fix. Access to tower.betterview.com has remained stable on each occurrence which validates the fix was effective.
Sep 17, 23:54 UTC
Monitoring - The fix to correct the cause of the intermittent connectivity to tower.betterview.com has been deployed. We will be monitoring to ensure that it the fix is effective.
Sep 17, 23:25 UTC
Identified - We have found the cause of the intermittent connectivity issues and have a fix staged for release to resolve the intermittent connectivity to tower.betterview.com.
Sep 17, 20:37 UTC
Investigating - We are currently investigating this issue.
Sep 17, 18:51 UTC
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Product Release In Progress
Completed - The scheduled maintenance has been completed.
Sep 15, 17:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 16:49 UTC
Scheduled - We are currently releasing a new version of our application. Users should generally not be affected, however certain sections of the system might be slower than usual to respond.
Sep 15, 16:48 UTC
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
User permissions issue
Resolved - The fix for this issue has been promoted to production and validated working.
Sep 9, 17:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 15:24 UTC
Investigating - We are currently investigating an issue with access that may prevent some users from interacting with the system. Users may see messages that they cannot place orders due to view only access.
Sep 9, 14:53 UTC
User permissions issue
Resolved - This incident has been resolved.
Sep 9, 00:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 00:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 22:23 UTC
Investigating - We are investigating an issue that may cause some users to be unable to perform various actions in the system. Users may receive access denied messages when performing normal operations.
Sep 8, 22:10 UTC
Sep 8, 2021
Product Release In Progress
Completed - The scheduled maintenance has been completed.
Sep 8, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:27 UTC
Scheduled - We are currently releasing a new version of our application. Users should generally not be affected, however certain sections of the system might be slower than usual to respond.
Sep 8, 19:26 UTC
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